Tuesday, May 31, 2011
Monday, May 30, 2011
eBay Feedback - How NOT to Handle it
Borrowing a quote from another blog:
"You CAN receive negative feedback both as a buyer and a seller, and you can have
problems both with buyers and sellers. It's how you handle it that counts."-Anonymous, May 27, 2011 4:43 PM
Here's how one of the Purse Forum Authenticators, and well-known eBay sellers ("flossyfigaro") handles it:
"DISGRACE TO EBAY" (and) "THIEF, DISGRACE to EBAY" (and) "Insane Bidder - should not be allowed on a computer never mind eBay!! BLOCK BIDS"
I guess it's all in how you handle it...(or not). Maybe while the honchos at the Purse Forum teach the salespeople at Hermes how to do their jobs, flossy could teach them customer service skills? Or not...
Here's a handy little tool for seeing how sellers "handle" it. Just plug in the eBay user ID of any seller:
http://toolhaus.org/cgi-bin/negs?User=flossyfigaro&Dirn=Received+by&Many=ON&ref=home
Coming tomorrow: More Purse Forum Recommended Sellers
"You CAN receive negative feedback both as a buyer and a seller, and you can have
problems both with buyers and sellers. It's how you handle it that counts."-Anonymous, May 27, 2011 4:43 PM
Here's how one of the Purse Forum Authenticators, and well-known eBay sellers ("flossyfigaro") handles it:
"DISGRACE TO EBAY" (and) "THIEF, DISGRACE to EBAY" (and) "Insane Bidder - should not be allowed on a computer never mind eBay!! BLOCK BIDS"
I guess it's all in how you handle it...(or not). Maybe while the honchos at the Purse Forum teach the salespeople at Hermes how to do their jobs, flossy could teach them customer service skills? Or not...
Here's a handy little tool for seeing how sellers "handle" it. Just plug in the eBay user ID of any seller:
http://toolhaus.org/cgi-bin/negs?User=flossyfigaro&Dirn=Received+by&Many=ON&ref=home
Coming tomorrow: More Purse Forum Recommended Sellers
Yay, No Lay-Offs at The Purse Forum !
As you all may remember from last week, "Lyanna Stark" pretty much brought an end to the entire Authenticate This division (and hence a massive lay-off of all the "Authenticators") at the Purse Forum with her sweeping statement:
"A good lesson to us all to only trust what the craftsman says.
In an alternate situation, even if an SA tells you that a bag is real, don't take their word for it too. Only what a craftsman says, counts."-Lyanna Stark
Well fear not Authenticators I have a solution! (V*** I'm throwing you a free bone here so take note.)
Times are tough (heck, even the PF thread -posted below- is proof-positive of just how tough times are) and the one thing we don't need right now is more unemployment. So, here's my idea: don't lay-off the Authenticators....reposition them. Yes, that's right! Make the Authenticators now the Shoplifters Advisers. (Pretty groundbreaking, no?)
"Advice needed! Received my new bag but..
I just received my new GST that I purchased from an out of state Chanel boutique and I notice that the security tag still attached!!
I emailed the SA but i havent heard back, I dont really want to send it back (esp if i have to pay shipping myself) but there is no local Chanel boutique. I dont know what to do, any advice? ...but the thing is the SA also didnt send me a receipt."-xoxobalenciagaOP (Illinois)
"A good lesson to us all to only trust what the craftsman says.
In an alternate situation, even if an SA tells you that a bag is real, don't take their word for it too. Only what a craftsman says, counts."-Lyanna Stark
Well fear not Authenticators I have a solution! (V*** I'm throwing you a free bone here so take note.)
Times are tough (heck, even the PF thread -posted below- is proof-positive of just how tough times are) and the one thing we don't need right now is more unemployment. So, here's my idea: don't lay-off the Authenticators....reposition them. Yes, that's right! Make the Authenticators now the Shoplifters Advisers. (Pretty groundbreaking, no?)
"Advice needed! Received my new bag but..
I just received my new GST that I purchased from an out of state Chanel boutique and I notice that the security tag still attached!!
I emailed the SA but i havent heard back, I dont really want to send it back (esp if i have to pay shipping myself) but there is no local Chanel boutique. I dont know what to do, any advice? ...but the thing is the SA also didnt send me a receipt."-xoxobalenciagaOP (Illinois)
Sunday, May 29, 2011
Ugly and Pathetic !
You might not like some of the information on this blog, but the fact of the matter is, to the best of our knowledge all of it is true.
The following post is reprinted from the Purse Forum Advisory E****** and it speaks volumes about the owner of that blog. One cannot help but wonder how Elizabeth S**** would feel if she read it.
It sickens me and I pity the owner of the PFAE.
(Honestly though, I don't think the owner of that blog is too proud of it either; notice the absence of the blog owner's name anywhere on that site).
The following is reprinted from The Purse Forum Advisory E****** :
"Elizabeth S****
The following post is reprinted from the Purse Forum Advisory E****** and it speaks volumes about the owner of that blog. One cannot help but wonder how Elizabeth S**** would feel if she read it.
It sickens me and I pity the owner of the PFAE.
(Honestly though, I don't think the owner of that blog is too proud of it either; notice the absence of the blog owner's name anywhere on that site).
The following is reprinted from The Purse Forum Advisory E****** :
"Elizabeth S****
What does the harrowing ordeal of Elizabeth S**** have to do with Michael Tonello? Lots, as it turns out.
Poor Mr. Tonello simply cannot get over an Ebay transaction from 2002. In his blog, he asks a commenter if they would be able to get over someone breaking into their home and stealing their electronics.
Ms. S****, as many of you may know, is the young American lady who was abducted by a deranged man at 14 and raped nearly daily for 9 months before she was rescued. When you see her in the media talking about her ordeal, she is the embodiment of grace, resilience and the human spirit. She is focusing on positive things in her life. Where no one would blame anyone if this had crippled them emotionally, she has been able to move on.
Mr. Tonello, on the other hand, simply cannot get over some Ebay transactions that did not go to his satisfaction in 2002. He cannot get over his experiences on a purse blog. These terrible things are clearly gnawing away at him, to the point where he has remained rather focused on the people who bought from him and were apparently unhappy with their purchases. Focused to the point of writing a blog whose comments and posts harass many of the people who spoke out at the time of these transactions years ago by printing personal information and threatening comments.
In the end, it's embarrassing to put Mr. Tonello and Ms. S**** in the same sentence. One of the worst things you can possibly imagine happened to one of them. One has the wisdom and maturity and grace to see a situation for what it is, not allow it to define her life, and to seek satisfaction and happiness (by helping others, as it turns out). That person is 24 years old.
Somehow, we think a break in or a bad Ebay deal wouldn't even be a blip in her day."
Poor Mr. Tonello simply cannot get over an Ebay transaction from 2002. In his blog, he asks a commenter if they would be able to get over someone breaking into their home and stealing their electronics.
Ms. S****, as many of you may know, is the young American lady who was abducted by a deranged man at 14 and raped nearly daily for 9 months before she was rescued. When you see her in the media talking about her ordeal, she is the embodiment of grace, resilience and the human spirit. She is focusing on positive things in her life. Where no one would blame anyone if this had crippled them emotionally, she has been able to move on.
Mr. Tonello, on the other hand, simply cannot get over some Ebay transactions that did not go to his satisfaction in 2002. He cannot get over his experiences on a purse blog. These terrible things are clearly gnawing away at him, to the point where he has remained rather focused on the people who bought from him and were apparently unhappy with their purchases. Focused to the point of writing a blog whose comments and posts harass many of the people who spoke out at the time of these transactions years ago by printing personal information and threatening comments.
In the end, it's embarrassing to put Mr. Tonello and Ms. S**** in the same sentence. One of the worst things you can possibly imagine happened to one of them. One has the wisdom and maturity and grace to see a situation for what it is, not allow it to define her life, and to seek satisfaction and happiness (by helping others, as it turns out). That person is 24 years old.
Somehow, we think a break in or a bad Ebay deal wouldn't even be a blip in her day."
Saturday, May 28, 2011
"Reputable Sellers on eBay" according to the Purse Forum
(special thanks to the PFAE for pointing this out to us)
all-from-france (actually this seller appears to have been "kicked of of eBay" as PFAE would say, so not sure why tPF suggests them)
Handbag in poor condition. Seller promised refund, that I never received.
never sent item, never responded, & I lost my money ***worst seller***
Was told I could return item within 2 days but never responded to my emails
I WON THIS AUCTION AND THE SELLER NEVER CONTACTED AFTER NUMEROUS EMAILS!BEWARE
Have not received item- it has been 17 days since auction. Unhappy customer.
Bag is in bad shape, but description says good condition, but easy transactionTOTALLY UNPROFESSIONAL!NO INVOICE*NORESPONSE2REPEATEDEMAILS!THANXYANX4NOTHING
bagteria
Have publisched an article that haven't in stok.
FAKE purse, smells terrible. No respond to emails..Scam..never buy on ebay again
pictures of chanel shows on ebay when the items arrived it was not the same.not
Never buy from this person. This person is a bad sells ma and has fake products.
bluemanxantiques
HERMES BUYERS BEWARE SHE WILL RIP YOU OFF! MANIPULATES PAYPAL, LIAR, CHEAT, SCUM
BEWARE! ITEM NOT AS PICTURED, DIRTY.WATER STAINS,INK MARKS,TOLD NO REFUND BEWAR
BEWARE BAYERS OF FORGERIES SPECIFIC. HERMES K. & L. VUTTON *LARRAINE SOLD ME
Items took over 30 days to arrive, but nice seller, easy to work with.
I don't know what to do about this person not responding to my ltr re plate
Received wrong items; sent numerous e-mail and placed call --no response
Did not follow through with bid. No response to e-mails after 4 weeks
twelvedancingprincesses
GOOD COMMUNICATION, BUT EXTREMELY HIGH CHARGE FOR PACKAGING AND HANDLING
great bracelet but SLOW (2 weeks!) shipping and poor communication. A shame.
Bag is nice, but has been definitely used, which was not as decribed in the ad.
WARNINGFlawless scarf w/ stains/pinholesShe could care less, ignores emailsAVOID
The worst kind of buyer who bids high, doesn't answer emails and doesn't pay .
Multiple non paying high bidder, no response to emails from ebay or seller.
Non paying high bidder on multiple items, no response to emails.
scarf described as mint- in reality was very damaged she refused to take back
SAID THEY PAY AND DID'NT --WON'T RESPOND TO EMAILS- STAY AWAY FROM THIS ONE
TheOneAndOnlyNYC
promised to pay but never send payment. deadbeat!! waste of time.
NEVER received bag. Sent messages and left voicemail, no response, NO BAG!!!!
Won&paid for on saturday for 2day shipping, don't hear anything&did not receive
Worst Seller we have seen on Ebay. "Lost" our $5,500 check, never sent item. F--
BAG DESCRIBED AS MINT IS DIRTY!! DAMAGE DUE TO POOR PACKAGING,GOOD CMMNCATIONS!I
stilmacher
I have hard time to communicate with this seller.It's not brand new
Do not trust this seller. No response to e-mails, uncooperative, worst seller .
These shoes were advertized as new box...they came rode hard and very used!
VERKAUFT/BIETET WARE, DIE ER NICHT HAT!!! ICH BIN MEGASAUER!! NICHT ZU EMPFEHLEN
shopfranceinc
AVOID SALE ITEMS MARKED S AS U CANNOT REMOVE IT OR RESELL LOOKS UGLY LIKE TATOO
Seller DID NOT ship everything that was PROMISED even after reminder & stressing
very disappointing........she said has been sent ..never got the item
never got product!! POOR COMMUNICATION!!! I even paid to reship the wrong order
HANDBAG NOT AS DESCRIBED BAD SELLER BEWARE BEWARE BEWARE
No response to simple questions
Perfume sample wasn't full
Bag came without tag. Doesn't match the description. Not sure if it's new :(
Poor quality if authentic Chanel as sellers says. Seller did give full refund.
greenjade927
ATTENTION!! FAKE WATCHES!!!!!!!
Unfit packing, box loose. Tough communication!
Buyer Beware. First claims scarf is stained then refuses to refund immediately.
Says troublesome 2 include Paypal packing slip 4 full customs declaration, bad!
according to Hermès lawyer fake article, which will be destroyed by the factory
Not authentic Hermes enameled bracelet however fast delivery and A+communication
item described minor imperfections, but flaw is significant.
2001pumpkin
Beware! Silver paint on bag! Defective! P.said spots made it pricey Do not buy !
The wallet I recieved was not an authentic juicy couture wallet!!!
would not refund shipping on item they sold that was damaged!
Fast shipment.... great communicator...the belt was broken though but it's usabl
bearshouse2009
bag posted as black but was navy transaction canceled
didn't have to write $4000YEN,eneded up paid alot for custom for a vintage..
The mesurments which was given by the seller was not correct,
Won item. Went 2 pay - Seller off ebay then filed unpaid strike. No ans 2 emails
DISHONEST SELLER - DON'T TRUST. SOLD ME A DAMAGED CHANEL. LARGE HOLE LEATHER
like bag nice but auth. card dsn't match number inside questioning authenticity?
authenticity card number did not match bag number...
clarsanna
Seller CANCELLED and REFUNDED me without my consent for someone else to buy.
Sold $180 shoes for $329. Insisted on most costly ship, cheaper w tracking avail
a little disapointed lining sewn inside out maybe a sample large customs charges
Dress wasn't new, even though they said it was
sold item as new with tags, tags came with it in a plastic bag $1100 for used
Bad seller,blackmailed me into paying listing fees to avoid unpaid item strike!
BUYER BEWARE!!! Shoes are either not authentic or irregular!
Item was severely damaged - definately not as described. Seller not interested!!
Seller did not contact me directly to discuss payment.
This seller sucks
beatiful shoes, however i had to pay $50 extra for customs to receive the shoes
(we'll give them the benefit of the doubt on the other 21 Neutral feedback)
cp4exim
COST NEEDLESS $63 BROKER TO CANADA FORCED ON ME, SHIPPER REFUSED ANY COMPENSATN
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
The game was defective
purse was not 95% as stated, more like 60%, tried to work w/ seller to no avail.
dgjeans
unfriendly e-mails, wrong postage cost (had to pay +25$). cannot recommend.
DISHONEST.Confirmed FLAWED bag w/ alm.1" scuffs on all corners as 100% FLAWLESS!
unfriendly seller / never again
It wasn't " brand new " as it was described
authentic item, genuine article but way over-priced
Handle arrived broken. I'm stuck w/ $18 to send back! Doesn't respond to Email
(we'll give them the benefit of the doubt on the 11 Neutral feedback)
fshionguru
Very messy transaction, sent wrong booklets with watch whole thing was drama.
Wouldn't recommend this seller to my worst enemy...tried to raise shipping price
TERRIBLE SELLER, JERKS BUYERS AROUND, DECEPTIVE, DISHONEST, DUMB
COUNTERFEIT SELLER. WATCHES NOT AUTHENTIC. PATHETIC & FRAUDULENT. BUYER BEWARE
There are a stain and a dirt in the back and is very dirty. I feel very disappoi
grantatrade
Houston galleria store confirmed FAKE. Watch out! Seller allowed return though
broken O rng not described. I didnt want full refnd, wont give sml refund to fix
i don't work with seller like you, never won't lisen and very bad seller
kamaoles
BUYER BEWARE!!TOTAL;MISREPRESENTATION- USED NOT NEW. NARROW NOT MEDIUM. RE-SOLED
sent me the wrong size luckily it still fits
Not as said "brand new". In horrible condition. Regret paying for the item
did not send the size i ordered
dress looked like it was worn. several holes in the dress along the seam.
Recieved item coverd with fuzz & cat hair. Will not do business with her again!
Buyer beware. This item was in horrible condition, frayed fabric & ripped seams
slow shipping and item had tear in it upon arrival!
where is this item \ item paid for and never recived.
didnt look anything like it did in the picture.
I asked for the adress 6 times. no answer! NEVER AGAIN!
slow delivery...no respnse when tried to contact..never do business w/ him again
item is in very bad condition, massive loss thread
The skirt I received is not the skirt in the picture.
jeans were NOT new, bottom legs showed clearly warn. tag was simply tied on:(
I won a retro design Anthropologie shirt, and I received a different brand
(we'll give the seller the benefit of the doubt on the 50 Neutral feedback)
all-from-france (actually this seller appears to have been "kicked of of eBay" as PFAE would say, so not sure why tPF suggests them)
Handbag in poor condition. Seller promised refund, that I never received.
never sent item, never responded, & I lost my money ***worst seller***
Was told I could return item within 2 days but never responded to my emails
I WON THIS AUCTION AND THE SELLER NEVER CONTACTED AFTER NUMEROUS EMAILS!BEWARE
Have not received item- it has been 17 days since auction. Unhappy customer.
Bag is in bad shape, but description says good condition, but easy transactionTOTALLY UNPROFESSIONAL!NO INVOICE*NORESPONSE2REPEATEDEMAILS!THANXYANX4NOTHING
bagteria
Have publisched an article that haven't in stok.
FAKE purse, smells terrible. No respond to emails..Scam..never buy on ebay again
pictures of chanel shows on ebay when the items arrived it was not the same.not
Never buy from this person. This person is a bad sells ma and has fake products.
bluemanxantiques
HERMES BUYERS BEWARE SHE WILL RIP YOU OFF! MANIPULATES PAYPAL, LIAR, CHEAT, SCUM
BEWARE! ITEM NOT AS PICTURED, DIRTY.WATER STAINS,INK MARKS,TOLD NO REFUND BEWAR
BEWARE BAYERS OF FORGERIES SPECIFIC. HERMES K. & L. VUTTON *LARRAINE SOLD ME
Items took over 30 days to arrive, but nice seller, easy to work with.
I don't know what to do about this person not responding to my ltr re plate
Received wrong items; sent numerous e-mail and placed call --no response
Did not follow through with bid. No response to e-mails after 4 weeks
twelvedancingprincesses
GOOD COMMUNICATION, BUT EXTREMELY HIGH CHARGE FOR PACKAGING AND HANDLING
great bracelet but SLOW (2 weeks!) shipping and poor communication. A shame.
Bag is nice, but has been definitely used, which was not as decribed in the ad.
WARNINGFlawless scarf w/ stains/pinholesShe could care less, ignores emailsAVOID
The worst kind of buyer who bids high, doesn't answer emails and doesn't pay .
Multiple non paying high bidder, no response to emails from ebay or seller.
Non paying high bidder on multiple items, no response to emails.
scarf described as mint- in reality was very damaged she refused to take back
SAID THEY PAY AND DID'NT --WON'T RESPOND TO EMAILS- STAY AWAY FROM THIS ONE
TheOneAndOnlyNYC
promised to pay but never send payment. deadbeat!! waste of time.
NEVER received bag. Sent messages and left voicemail, no response, NO BAG!!!!
Won&paid for on saturday for 2day shipping, don't hear anything&did not receive
Worst Seller we have seen on Ebay. "Lost" our $5,500 check, never sent item. F--
BAG DESCRIBED AS MINT IS DIRTY!! DAMAGE DUE TO POOR PACKAGING,GOOD CMMNCATIONS!I
stilmacher
I have hard time to communicate with this seller.It's not brand new
Do not trust this seller. No response to e-mails, uncooperative, worst seller .
These shoes were advertized as new box...they came rode hard and very used!
VERKAUFT/BIETET WARE, DIE ER NICHT HAT!!! ICH BIN MEGASAUER!! NICHT ZU EMPFEHLEN
shopfranceinc
AVOID SALE ITEMS MARKED S AS U CANNOT REMOVE IT OR RESELL LOOKS UGLY LIKE TATOO
Seller DID NOT ship everything that was PROMISED even after reminder & stressing
very disappointing........she said has been sent ..never got the item
never got product!! POOR COMMUNICATION!!! I even paid to reship the wrong order
HANDBAG NOT AS DESCRIBED BAD SELLER BEWARE BEWARE BEWARE
No response to simple questions
Perfume sample wasn't full
Bag came without tag. Doesn't match the description. Not sure if it's new :(
Poor quality if authentic Chanel as sellers says. Seller did give full refund.
greenjade927
ATTENTION!! FAKE WATCHES!!!!!!!
Unfit packing, box loose. Tough communication!
Buyer Beware. First claims scarf is stained then refuses to refund immediately.
Says troublesome 2 include Paypal packing slip 4 full customs declaration, bad!
according to Hermès lawyer fake article, which will be destroyed by the factory
Not authentic Hermes enameled bracelet however fast delivery and A+communication
item described minor imperfections, but flaw is significant.
2001pumpkin
Beware! Silver paint on bag! Defective! P.said spots made it pricey Do not buy !
The wallet I recieved was not an authentic juicy couture wallet!!!
would not refund shipping on item they sold that was damaged!
Fast shipment.... great communicator...the belt was broken though but it's usabl
bearshouse2009
bag posted as black but was navy transaction canceled
didn't have to write $4000YEN,eneded up paid alot for custom for a vintage..
The mesurments which was given by the seller was not correct,
Won item. Went 2 pay - Seller off ebay then filed unpaid strike. No ans 2 emails
DISHONEST SELLER - DON'T TRUST. SOLD ME A DAMAGED CHANEL. LARGE HOLE LEATHER
like bag nice but auth. card dsn't match number inside questioning authenticity?
authenticity card number did not match bag number...
clarsanna
Seller CANCELLED and REFUNDED me without my consent for someone else to buy.
Sold $180 shoes for $329. Insisted on most costly ship, cheaper w tracking avail
a little disapointed lining sewn inside out maybe a sample large customs charges
Dress wasn't new, even though they said it was
sold item as new with tags, tags came with it in a plastic bag $1100 for used
Bad seller,blackmailed me into paying listing fees to avoid unpaid item strike!
BUYER BEWARE!!! Shoes are either not authentic or irregular!
Item was severely damaged - definately not as described. Seller not interested!!
Seller did not contact me directly to discuss payment.
This seller sucks
beatiful shoes, however i had to pay $50 extra for customs to receive the shoes
(we'll give them the benefit of the doubt on the other 21 Neutral feedback)
cp4exim
COST NEEDLESS $63 BROKER TO CANADA FORCED ON ME, SHIPPER REFUSED ANY COMPENSATN
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
Games are fakes and the auction desc. doesn't say it! Paid top $ for fakes!
The game was defective
purse was not 95% as stated, more like 60%, tried to work w/ seller to no avail.
dgjeans
unfriendly e-mails, wrong postage cost (had to pay +25$). cannot recommend.
DISHONEST.Confirmed FLAWED bag w/ alm.1" scuffs on all corners as 100% FLAWLESS!
unfriendly seller / never again
It wasn't " brand new " as it was described
authentic item, genuine article but way over-priced
Handle arrived broken. I'm stuck w/ $18 to send back! Doesn't respond to Email
(we'll give them the benefit of the doubt on the 11 Neutral feedback)
fshionguru
Very messy transaction, sent wrong booklets with watch whole thing was drama.
Wouldn't recommend this seller to my worst enemy...tried to raise shipping price
TERRIBLE SELLER, JERKS BUYERS AROUND, DECEPTIVE, DISHONEST, DUMB
COUNTERFEIT SELLER. WATCHES NOT AUTHENTIC. PATHETIC & FRAUDULENT. BUYER BEWARE
There are a stain and a dirt in the back and is very dirty. I feel very disappoi
grantatrade
Houston galleria store confirmed FAKE. Watch out! Seller allowed return though
broken O rng not described. I didnt want full refnd, wont give sml refund to fix
i don't work with seller like you, never won't lisen and very bad seller
kamaoles
BUYER BEWARE!!TOTAL;MISREPRESENTATION- USED NOT NEW. NARROW NOT MEDIUM. RE-SOLED
sent me the wrong size luckily it still fits
Not as said "brand new". In horrible condition. Regret paying for the item
did not send the size i ordered
dress looked like it was worn. several holes in the dress along the seam.
Recieved item coverd with fuzz & cat hair. Will not do business with her again!
Buyer beware. This item was in horrible condition, frayed fabric & ripped seams
slow shipping and item had tear in it upon arrival!
where is this item \ item paid for and never recived.
didnt look anything like it did in the picture.
I asked for the adress 6 times. no answer! NEVER AGAIN!
slow delivery...no respnse when tried to contact..never do business w/ him again
item is in very bad condition, massive loss thread
The skirt I received is not the skirt in the picture.
jeans were NOT new, bottom legs showed clearly warn. tag was simply tied on:(
I won a retro design Anthropologie shirt, and I received a different brand
(we'll give the seller the benefit of the doubt on the 50 Neutral feedback)
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